Returns
14 Days Returns
We believe in what we sell, so we always stand behind our products. Because we have searched high and low to find the best quality products at the best available prices, we are very excited to be given the opportunity to share our finds with you. If you encounter any issues with your products, such as receiving wrong or defective items, please don’t hesitate to contact our Customer Experience Team at Mail info@agolu.co.uk.
Returns Policy
- All returns/exchanges must be initiated within 14 days of purchase, including return transit time to our Ap Lei Chau flagship store.
- Please provide your invoice number, product name/barcode, and reasons for return/exchange.
- Returned/exchanged products must be unused, unopened, in good & resalable condition and in their original packaging.Shipping and handling charges are non-refundable.
- For health reasons, we cannot accept returns/exchanges of frozen food, kibble, canned food, supplement, treat and cat litter box.
- Opened or partially used Pet food / Treat / Supplement, cat litter box, bag, crate, and bed are not eligible for return due to health and safety regulations.
- Clearance/on-sale/discount items are non-returnable and non-exchangeable.
- Return shipping costs are at the customer’s expense and non-refundable.
- Incase of a dispute, Agolu decision shall be final.
- Agolu monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or return behavior.
To expedite the process, please send pictures/photos of the issue prior to contacting us. Reach out to us via Mail info@agolu.co.uk, and we’ll guide you through the process.
Refunds & Processing Time
If your package arrives at Agolu within the 14-day timeline specified above, your refund will be processed within 7 business days. You will be notified via email when this transaction has taken place. NOTE: Your bank may need extra time to process a refund after receiving the information from Agolu.
